What We Do
State and local government officials and their public, private and not-for-profit sector partners know better than anyone of the challenges they face. In a nutshell, they face increasing demands for service quantity and quality with more constraints and fewer resources to accomplish the job.
Traditional governing approaches will not be successful in surviving, much less thriving, in this environment. To do so, state and local government executives and their partners will need to govern smarter. For PI clients, that means an intense focus on the following:
Systems- a group of interacting, interrelated, and interdependent components that form a complex and unified whole. Most public service delivery takes place in systems. And while state and local governments can not control entire systems, the part of the system they do control needs to be the focus of intervention and improvement.
Metrics- You have heard the old saying that which gets measured gets improved. Metrics are the measures we use to gauge performance. Without them it is impossible to know how well (or poorly) your organization is doing. And impossible to set and hit performance targets.
Analytics- the sophisticated analysis and use of data to enable fact-based decision making at every level of an organization. State and local governments and their partners often are data rich and data poor at the same time. Vast sums of data exist, but are often inaccessible. State and local government executives have the potential to make decisions that are informed by data much more easily and cost-effectively than ever before.
Results- citizens across the globe are demanding that their national and subnational governments focus not on the inputs to public service production and delivery but on the outputs of the production process. Increasingly, they are demanding to know if those outputs are improving the lives of the citizens they serve. And higher levels of government are beginning to link funding to specific programmatic outcomes.
Tools- public, private and not-for-profit organizations need devices to produce and deliver necessary public services. With advances in technology, online and analytical tools can help executives deliver these services better, faster and cheaper.
PI helps public, private and not-for-profit executives utilize tools to identify, retrieve, organize, analyze and use data and metrics that systematically improve results.
